Privacy Policy

We collect information that you provide directly to us, including:

• Personal Information: Name, address, phone number, email address, date of birth
• Financial Information: Income, employment details, assets, liabilities, credit history
• Property Information: Property details, purchase price, loan amount required
• Documents: Bank statements, pay slips, tax returns, identification documents
• Usage Information: How you interact with our website and services

We use your information to:

• Process your loan applications and connect you with suitable lenders
• Verify your identity and assess your creditworthiness
• Provide customer support and respond to your enquiries
• Send you updates about your applications and relevant loan offers
• Improve our services and develop new features
• Comply with legal and regulatory requirements
• Prevent fraud and ensure platform security

We may share your information with:

• Lenders: To obtain loan quotes and process applications
• Credit Reporting Bodies: To assess creditworthiness (with your consent)
• Service Providers: Third parties who assist us in providing our services
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your explicit consent for specific services

We do not sell your personal information to third parties for marketing purposes.

We implement industry-standard security measures to protect your information:

• 256-bit SSL encryption for all data transmission
• Secure data storage with regular backups
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Staff training on data protection and privacy
• Compliance with Australian Privacy Principles

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for certain uses of your information
• Lodge a complaint with the Office of the Australian Information Commissioner
• Request a copy of your information in a portable format

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyse website usage and improve user experience
• Provide personalised content and recommendations
• Measure the effectiveness of our marketing campaigns

You can control cookie settings through your browser preferences.

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for operational purposes

Typically, we retain personal information for 7 years after your last interaction with us, unless a longer retention period is required by law.